Product Selection & Application Matching
We compare the working conditions with the available model range before a quotation is prepared.
- Load capacity and lift height
- Pallet type, aisle width, and terrain
- Duty cycle, battery, and destination market
FOR PROFESSIONAL BUYERS
How Does LEXYGO Support An International Equipment Order?
LEXYGO supports distributors, equipment dealers, warehouses, factories, and industrial buyers with product selection, OEM evaluation, model-specific compliance documentation, agreed pre-shipment inspection, export preparation, and after-sales parts support.
Final configuration, document availability, inspection scope, warranty, and commercial terms are confirmed for the selected model in the quotation or sales contract.
Support From Selection To After-Sales
Each service is tied to the selected model, application, order terms, and destination-market requirements.
OEM & Private-Label Customization
Branding and configuration requests are evaluated against the selected model, order quantity, and safety requirements.
- Logo, color, and product labels
- Battery, charger, forks, and mast options
- Manuals, packaging, and spare-parts kits
Compliance & Export Documentation
The available document package is confirmed by product model, supplied configuration, battery, and destination market.
- Applicable CE and industrial-truck reports
- Applicable UL 583 and UN 38.3 documents
- English operating and safety information
Quality Inspection & Pre-Shipment Testing
Inspection scope is agreed with the order and can include functional, identification, battery, and packing checks.
- Assembly, labels, steering, and braking
- Lifting, lowering, and agreed load checks
- Photos, video, and available records on request
Export Packaging & Shipping Support
Packaging and shipment documents are prepared according to the machine, transport method, destination, and agreed trade terms.
- Export packaging and shipping marks
- Loading information and packing confirmation
- Commercial and battery transport documents
Spare Parts & After-Sales Support
The product model and serial information are used to identify parts and organize technical support for supplied equipment.
- Parts identification and replacement support
- English manuals and remote troubleshooting
- Warranty terms confirmed in the sales contract
WHAT TO PROVIDE
Service Inputs And Deliverables
Clear input information allows us to provide a more accurate technical and commercial response.
| Service | Information required | What you receive |
|---|---|---|
| Product selection | Capacity, lift height, pallet, aisle, terrain, duty cycle, and destination | Recommended models, comparison, configuration notes, and quotation |
| OEM / private label | Selected model, quantity, branding, color, electrical, fork, mast, and packaging requirements | Feasibility confirmation, available options, cost, and lead-time basis |
| Compliance documents | Product model, battery, charger, supplied configuration, and destination market | List of applicable reports, certificates, manuals, labels, and battery documents |
| Pre-shipment inspection | Confirmed order and any customer-specific inspection points | Agreed inspection evidence, photos, video, and packing confirmation |
| Export support | Destination, transport method, consignee marks, and agreed trade terms | Export packaging, packing information, and agreed commercial documents |
| After-sales support | Model, serial number, photos, working hours, and a description or video of the issue | Parts identification, troubleshooting guidance, and warranty review |
WORKING PROCESS
From Requirement To After-Sales Support
A six-step process keeps the product, supplied configuration, documentation, and commercial terms aligned.
- 01
Submit Application Requirements
Tell us the load, lift height, pallet, workspace, quantity, and destination.
- 02
Receive Model Recommendation
We identify suitable models and clarify any missing technical information.
- 03
Confirm Configuration & Documents
Both parties confirm the machine configuration and applicable document package.
- 04
Approve Quotation & Order Details
Commercial terms, customization, production basis, and inspection scope are agreed.
- 05
Inspection & Shipment
The agreed inspection and packing checks are completed before release.
- 06
After-Sales & Parts Support
Use the model and serial number when requesting technical or spare-parts support.
REQUEST A QUOTATION
Information Required For An Accurate Recommendation
Include as much of this information as possible. If an item is unknown, describe the application and we will help clarify it.
Send Your Requirements- Product type or model
- Required quantity
- Rated load capacity
- Required lift height
- Pallet type and dimensions
- Aisle width and working environment
- Floor or terrain condition
- Daily operating hours
- Battery and charger preference
- Destination country
- Required compliance documents
- OEM, branding, or packaging requirements
QUICK ANSWERS
Service Questions From International Buyers
Direct answers about selection, customization, documentation, inspection, warranty, and parts support.
How do I select the correct pallet truck, stacker, or forklift?
Send the load capacity, lift height, pallet type, aisle width, floor or terrain condition, daily operating hours, quantity, and destination country. LEXYGO will compare suitable models and configurations.
Can LEXYGO customize the logo and machine color?
Logo, color, labels, manuals, and packaging can be evaluated for OEM or private-label orders. Availability depends on the product model, order quantity, and safety-label requirements.
Can fork dimensions, battery, charger, or mast height be customized?
Configuration options vary by model. Send the required dimensions, voltage, plug type, battery preference, and lift height for a technical feasibility review.
Which compliance documents are supplied with the machine?
Document availability depends on the model, battery, charger, supplied configuration, and destination market. LEXYGO confirms the applicable document list before order approval.
Can you provide inspection photos or videos before shipment?
Photos, operating video, serial information, and available inspection records can be included when they are agreed in the order inspection scope.
Do you provide lithium battery transport documents?
Applicable lithium battery packs can be matched with the available UN 38.3 and safety documentation required for shipment review.
How do I request replacement parts or technical support?
Provide the product model, serial number, photos, operating hours, and a clear description or video of the issue so the correct parts and support route can be identified.
What is the warranty period?
Warranty duration, covered components, exclusions, and claim conditions are confirmed in the sales contract for the ordered model and configuration.
Tell us what the machine needs to doSend the application, capacity, lift height, quantity, and destination to info@lexygolift.com.
Contact LEXYGO